References without law book default to BGB.

Case - Missing Screws

Facts

Catherine (C) is from France. She bids on an office chair on Ebay.fr. When the ‘auction’ ends, she is the highest bidder. C transfers EUR 80 (= purchase price) to Munich-based private seller Sean’s (S) account. S ships the item.

After the chair has arrived, C tries to assemble it. Unfortunately, four necessary screws are missing.

C demands the missing parts from S. S states that he is not obliged to deliver any missing parts and definitely will not do so.

What rights does C have, and can she exercise them?

Solution